Page Turner

Well, Icame up with the following list of what to say to the person I called to ask about doing the case study. Unfortunately, he never called me back so I need to start on plan B.

• Study use of KM technologies in four areas
•Repository
• Internet, HTML, XML
•Full text search engines
•Document management systems
• Communities of Practice
• Web conferencing
• Discussion groups
• Automated workflow
• Expert directories
• Continuous learning
• Learning management
• Electronic performance support systems
• Performance management
• Business Intelligence
• Databases
• Data Mining Tools
• Enterprise Databases
• Decision Support Tools

• Evaluate what you are doing well
• Come up with ideas for improvement of KM
• Discuss results and include your response