Page Turner

Many people know Kaiser Permanente as customers. I have been working as a contractor for them for about 6 months so have a little different view. I have been testing a new automated medical record system. Kaiser has so much knowledge they need to manage. From where I am, I see places where they manage knowledge very well and places where I think they could improve. Since my view is very limited I would like to do a case study on them. I will be able to get a more in-depth view of their knowledge management to see if I am correct in my viewpoint.

The person I will interview is Bill Good, the director of Information Technology for the Colorado Region of Kaiser. He is heavily involved in the new automated medical record project. He is instrumental in directing knowledge technology efforts for the Colorado Region.